1. What does VeriHound do exactly?

VeriHound assists clients in understanding what happened in their financial incident and guides them through the official steps that may be available.
We provide case analysis, investigative documentation, structured guidance, and support in communicating with banks, platforms, and relevant institutions.

Our focus is on clarity, organization, and responsible assistance — not on making guarantees.

2. Can you guarantee a positive outcome?

No.
Every case depends on the institutions involved and their internal procedures.
What we do offer is a realistic assessment, clear expectations, and transparent communication throughout the process.

3. Is the case evaluation really free?

Yes.
We review your information at no cost to determine whether your case is suitable for further investigative work.

4. Why does my case need an initial fee?

When it is applicable, an initial fee covers the core investigative and analytical work, including:

  • Document review
  • Case preparation
  • Research and compliance checks
  • Drafting correspondence
  • Communication with banks, platforms, or other relevant parties

This ensures the case begins in a structured and well-documented manner.

5. How does the results-based fee work?

If our work contributes to a positive progression or outcome through the institutions involved, a results-based fee may apply.
All fees and conditions are clearly outlined in your agreement before any paid work begins.

6. How long does the process take?

Timelines vary depending on:

  • The complexity of the case
  • The type of incident
  • How quickly banks or platforms respond
  • The jurisdiction involved

After your free evaluation, we provide an estimated timeline based on similar cases.

7. Will my information be kept confidential?

Yes.
All client data is handled under strict European data-protection standards (GDPR).
We never share information without your consent, unless required by law or essential for the case.

8. Do you work with clients outside Europe?

Yes.
We assist clients across Europe, the GCC region, Latin America, and other jurisdictions where documentation and institutional cooperation allow the case to proceed.

9. What can I track in the VeriHound Dashboard?

Your secure dashboard provides:

  • Case status and progress
  • Communication updates
  • Required documents
  • Assigned specialist
  • Milestones and actions completed

This ensures full visibility and organized case management.

10. What cases do you NOT handle?

We cannot assist with:

  • Cash-based incidents with no traceable transactions
  • Cases with no documentation or proof
  • Situations requiring criminal prosecution without financial procedures
  • Cases involving activities outside our investigative scope

If we cannot assist, we will inform you during the free evaluation.

11. What happens if there is no positive outcome?

An investigation is always required for a case to move forward, and the initial service fee covers this essential work.
This fee is always reviewed and approved by the client in advance.

If the case does not lead to a positive result, no results-based fee applies.
The initial service fee may be refundable only if part of the agreed work has not yet been completed, according to our cancellation policy.

12. How do I start?

Simply complete the Free Case Evaluation Form on our website.
A specialist will contact you shortly with an assessment and the suggested next steps.